Returns & Exchanges

Hardy Brothers Jewellers is committed to ensuring your complete satisfaction with every purchase; we offer a 30-day return window for items in their original, unworn condition. Please note that bespoke creations and engraved pieces are final sale and cannot be returned or exchanged.

1

Initiate Your Request

Contact our Client Care team or visit a Hardy Brothers boutique to obtain a Return Authorization Number and verify your item's eligibility.

2

Secure Packaging

Carefully place your jewelry in its original presentation box and include all accompanying certificates, valuation documents, and proof of purchase.

3

Insured Shipping

Affix the provided prepaid shipping label to your package and drop it off at an authorized courier location, ensuring the package is tracked and insured.

4

Quality Inspection and Refund

Once received, our master jewelers will inspect the piece for quality assurance before we process your refund to the original payment method within 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing